MedTech Business Review: Specials Magazine

In the healthcare industry, time is of the essence. Patients and providers cannot afford to wait for essential supplies, and prompt delivery can be life-saving. Gaboro Medical Supply, an accredited durable medical equipment (DME) supplier, understands that the high-stakes healthcare industry warrants high-quality products delivered on time. From wound care and incontinence supplies to glucose monitoring systems, Gaboro offers a range of premium equipment and top-notch service with a keen focus on timely delivery that leads to excellent patient care. Combining a customer-first approach and a genuine empathy for the health of patients, experts at Gaboro constantly look for ways to enhance their processes to maintain consistency and quality of products and services. An electronic prescription system is one step that brings them closer to achieving this goal. E-prescription systems facilitate the exchange of information between prescribers, patients and equipment suppliers, simplifying the ordering and fulfillment process. Adopting e-prescription has created the opportunity for Gaboro to partner with different health plan providers, initiating deliveries within specific Service Level Agreements (SLAs) and offering value-based care solutions. This proactive approach expedites patient care, reduces costs at the health plan level, and improves patient outcomes. As the demand for DMEs increases, so does the need for great customer service. Gaboro is synonymous with exceptional customer service––a value weaved into its operational fabric. To ensure this core value is never compromised, it prioritizes hiring, retaining and training qualified professionals who are committed to maintaining the high standards that Gaboro is known for. “We go above and beyond to provide the best service for our clients. Customer service has always been our benchmark,” says Robert Flannelly, business partner at Gaboro Medical Supply. Seamless communication is equally crucial. By tapping into automation and implementing an effective outreach strategy, Gaboro facilitates timely responses, which patients and prescribers highly appreciate. Automated calls, order intake and fulfillment are key to driving a superior, consistent experience. The team prioritizes safe and secure communication through different channels like text messages, email, and fax, constantly pushing the boundaries of innovation to ensure no query goes unanswered. “We have internally automated as much as possible to guarantee superior service for our customers. We’re always trying to explore new avenues to make their experience hassle-free,” says Robert Robinson, Founder & Managing Partner at Gaboro Medical Supply. Striking the perfect balance between technology and human interaction is equally essential for the team. Understanding the importance of live interaction, Gaboro makes sure customers always have the option to speak to a person, especially about recurring orders. Another crucial facet is its partnership with top-tier medical devices and healthcare companies like Dexcom and Abbott, leading continuous glucose monitor (CGM) system manufacturers. Entering the market as a premium supplier of the Dexcom G7 and FreeStyle Libre CGM devices, the company has aggressively scaled the supply of these products to ensure accessibility for all patients who need them.